The work was there. Somebody else just answered it first.

A tradesman still in paint-spattered work clothes and boots, slumped into the corner of a couch in a dark lounge room at night, face lit by the phone in his hands.

The work's there. You missed it.

It wasn't price. It was four hours.

And you can't chase what you never saw.

Four hours isn't long, until they've gone with someone else's quote

  1. 7:40 AMAn enquiry comes in through your website. You're on the tools.
  2. 8:15 AMIt lands in a website inbox, not your pocket. Nothing goes off.
  3. 10:30 AMSmoko. Ten minutes with your phone out, and no idea a job's waiting.
  4. 11:50 AMShe rings the next bloke. He answers from site and prices it on the spot.
  5. 12:05 PMYou finally see it and reply. Four hours after she asked, it's gone.
“ServiceYak put my whole business on my phone. I quote on site, the invoice goes out the second the job's done, and the money lands without me chasing it. Game changer for a small team.”
@hakeaprojects
Alex Tasseron
Hakea Projects · Fairfield, VIC
Alex Tasseron

You're not slow to answer. Nothing in your setup ever told you it was there.

The second it lands

It goes off in your pocket, not in an inbox.

  • A push notification and an email the moment somebody enquires
  • Their photos and details attached, so you can size it up from the ute
  • One list for the lot, marked reviewed once handled, so new ones stand out
How enquiries work

Before you're off the ladder

Reply while you're still the only one she's spoken to.

  • Their name and number already saved, so the quote starts half-built
  • Priced off your price book, sent as a link they accept on their phone
  • It chases itself if they go quiet, and you'll see when it's opened
How quoting works

And every time after that

The quote that takes two minutes.

  • Save the jobs you quote over and over as templates
  • Kits drop the materials and the labour in as one line
  • Same job, same price, whoever on the crew sends it
How kits and templates work
“I used to do quotes and invoices at the kitchen table well after I clocked off. Now it's knocked out from the ute before I've pulled out of the driveway, I've got my evenings back.”
Luc Dunbar
Luc Antony Garden Designs · Keilor East, VIC
Luc Dunbar
The same tradesman on the same couch in the same dark lounge room, sitting forward with the phone in both hands, replying, half-smiling.

Same enquiry. Different morning.

  1. Right awayYour phone goes off with her name and what she needs.
  2. Two minutesYou answer from the ladder. Now she's got a bloke.
  3. BookedQuote out that arvo. Accepted before the news.
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Questions, answered

What tradies ask about winning the work.

No. The enquiry form works anywhere you can paste a link — your Facebook page, your Google listing, a text, the bottom of an email. If you have got a website, the form can sit on your contact page instead, and it carries no ServiceYak branding, so it just looks like part of your site.

A phone call is still a phone call — ServiceYak doesn't answer your phone. What it stops is the written ones going missing, which is where the leak actually is: the form enquiry at 7am, the message from the job down the road, the one your other half took a message for. Ring back whoever rings. The rest stop living in your notifications.

No, and be careful of anything that says it will. This is about the enquiries already coming at you — the ones that arrive while you're on the tools and get answered hours later. For most tradies that gap is losing more work than any new channel would win them, and it's the half you can actually do something about today.

Less of it, in practice. Right now an enquiry lives in whichever app it arrived in and the handling of it lives in your head. Here it's one list, each one stays flagged until somebody's dealt with it, and the customer's name, email and number are saved to your clients the moment they enquire — so nothing gets typed in twice.

Yes, and that's often the fastest answer of the lot. Everyone works off the same list, so whoever's free takes it and the notes show who handled it. Nothing gets answered twice, and nothing sits there because each of you thought the other had it.

Yes. Their details are already in your client list, so you build the quote from what they sent rather than from a blank page — off your price book, on site, sent as a link they accept from their phone. Once it's accepted it becomes a job or an invoice in one button.

Each enquiry shows which form it came from, so you can run one for your website and another for your socials and see which one pulls its weight. Quote conversion sits in your reports alongside it, so you can tell the difference between not enough enquiries and not enough of them landing.

No. Enquiries, quoting, kits and templates are all in the one seat price along with jobs, scheduling, invoicing and reporting. There's no lead pack to buy and nothing about answering a customer sitting behind a tier above you.
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