Kelpie Support Centre
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- Getting startedSet up Kelpie and go from your first quote all the way to getting paid.
- Billing & subscriptionsYour plan, payments, receipts and cancelling.
- Xero & QuickBooksKeep Kelpie in sync with your accounting software.
- Your account & dataManage your details, your data, privacy and security.
- TroubleshootingQuick fixes for the most common issues.
Still need a hand?
Talk to our team
Can't find your answer above? We're a small Australian team and we read every message ourselves. Here's how to reach us.
- Email usBest for account, billing or data questions — we can verify your details and follow up properly. Write to [email protected].
- Response timesWe reply within one business day (Mon–Fri, Melbourne time). Urgent — like you can't send an invoice or get paid? Say so in the subject line and we'll prioritise it.
- Security & privacyYour data is hosted in Australia. Read our Privacy Policy and Terms. Spotted a security issue? Email us right away so we can act on it.
Managing your account & data
You can update your name, business profile and contact details any time in Settings. Prefer to close your account? Here's how to delete it and the personal data we hold about you.
- Email us from your account address. From the email linked to your Kelpie account, email [email protected] with the subject “Delete my account”.
- Verify it's you. To protect your information, we may need to verify your identity before we act on the request.
- We delete your data. Once verified, we delete your account and associated personal data within 30 days.
Deleting your account is permanent and can't be undone. The only information we keep is the limited financial records we're legally required to retain — see our Privacy Policy. Full detail: deleting your account and data.
- Support email
- [email protected]
- Web app
- app.kelpiehq.com
- Website
- kelpiehq.com
Got an idea for Kelpie? A lot of what we ship comes straight from customer suggestions — send yours any time to [email protected].