Fix common problems
A few quick things to try before getting in touch — they fix most issues.
Most hiccups clear up with one of these quick checks. Try them in order, and if you're still stuck, get in touch and we'll jump on it.
Try these first
- Update the app. Make sure you're on the latest version from the App Store or Google Play — many issues are already fixed in the newest release.
- Check your connection. ServiceYak needs internet to sync. If data looks out of date, confirm you're online and reopen the app.
- Sign out and back in. This refreshes your session and resolves most “stuck” or permission-related glitches.
- Try the web app. If something won't work on your phone, check whether it happens in a web browser too — it helps us narrow things down.
Still not right?
Email us with your account email, your device and app version, and a screenshot of the problem, and we'll get onto it.